Angel Oak Commercial Lending and its affiliates (“Angel Oak” or the “Firm”) take measures to ensure that the use and disclosure of your private personal information is consistent with applicable law.
Information That We Collect and May Disclose
Angel Oak collects information from and about you in order to provide the superior level of service that you expect. We restrict access to information about you to those employees, officers, directors, investors, agents, attorneys, consultants, and third parties who need to know such information, which may include assignees or successors to our loans and rating agencies and other financial institutions. We maintain physical, electronic, and procedural safeguards that comply with federal standards to maintain the confidentiality of your information.
Specific examples of information that the Firm may collect and may disclose to affiliates and certain third parties include:
- Information the Firm receives from you on applications, subscription agreements, or other forms. Examples include your name, mailing address, Social Security or tax identification number, income, and e-mail address.
- Information about your transactions with the Firm, its affiliates, and others, such as account balances, payment history, account activity, and financial statements.
- Information from a consumer-reporting agency (for example, your credit history or other facts relating to creditworthiness) or from other parties or sources such as public databases.
- Other information necessary to process, underwrite, fund, and service your loan as permitted by law.
How We Use and Disclose Information
Angel Oak and third-party service providers work together to provide a variety of products and services, and they may need to share some or all nonpublic personal information collected about you to maintain an efficient and effective network of products and services. Angel Oak believes that by sharing information about you and your accounts among our companies and partners, the Firm is better able to serve your investment needs and to suggest services or educational materials that may be of interest to you. The responsible use and disclosure of the nonpublic personal information the Firm collects is crucial to our ability to provide our clients with the types of products and services they expect, and may occur under a variety of different circumstances. For example, the Firm may:
- Use your personally identifiable information internally for the purposes of furthering our business, which may include analyzing your information, matching your information with the information of others, processing services, maintaining accounts, resolving disputes, preventing fraud, and verifying your identity.
- Disclose your personally identifiable information when required by law, such as requests for personal information in connection with a judicial, administrative, or investigative matter.
- Use and disclose your personally identifiable information on an aggregate basis. This means that the Firm combines parts of your information with parts of the information from our other users without including your name, complete telephone number, complete e-mail address, or your street address in the combination. Examples of how the Firm uses aggregate information include determining the most common zip code among the users of the websites and disclosing that zip code to other parties, or determining and disclosing demographic information such as the average income of investors in our funds
How the Firm Protects Your Information
Angel Oak Companies maintains a comprehensive information security program designed to ensure the security and confidentiality of customer information, protect against threats or hazards to the security of such information, and prevent unauthorized access. This program includes:
- Procedures and specifications for administrative, technical, and physical safeguards.
- Security procedures related to the processing, storage, retention, and disposal of confidential information.
- Programs to detect, prevent, and, when necessary, respond to attacks, intrusions, or unauthorized access to confidential information.
- Restricting access to customer information to employees who need to know that information to provide products and services to you, and appointing specific employees to oversee our information security program.